Plans, monitors and manages internal projects from initiation through completion, according to the departmental business objectives, translating these objectives into concrete deliverables.
Characteristics of these Projects are:
Direction of the scope is identified but not fully defined yet, as is the impact on products and technology.
- In some projects new technology can be introduced. This is for instance the case for large and complex end-of-life replacements or when introducing new technology (eg. Klant Helpt Klant;,…). This is not always the case, technology can be known and can be market practice (e.g. Oracle).
- Possible impact on legacy systems, processes, organization, operations, incl change mgmt.
- Typically delivered within 1 project potentially in phases within a max 2 year timeframe. Changes in scope, roadmap, priorities & timing are possible but not frequent.
- Dependencies are usually within the same organization and/or IT related
- Delivers the agreed scope and deliverables
- High stakes for the department, LT level stakeholders.
- Customer impact is often a key characteristic of these initiatives Project scope includes managing the customer impact. Often in partnership with other departments
- Project governance
- Projects cover CSS, BSS and OSS
The “normal” cross-functional delivery practices used for standard Projects are sufficient. The PM uses formal processes and tools to manage resources, budgets, risks and changes. The PM manages projects to ensure on-time completion according to specifications and within budgeted costs.
Key Roles & Responabilities
- Translate a scope into deliverables, solution and planning
- Managing Project Delivery, steer cross functional teams towards deliverables. Manage dependencies within the Project and with other initiatives.
- Risk Management
- Lead the project team to define different scenarios and solutions, taking into account multiple constraints and opinions/visions.
- Stakeholder management (including change & conflict management, expectation mgmt. & alignment up to LT level)
- Managing the Business case, Budget Management and Resourcing
PM must understand the business, industry and corresponding technology. ICT knowledge is required as lot of projects need IT adaptations or are dealing with deploying of applications.
Knowledge must make it possible:
- to lead the teams to define and build optimal solutions taking into account different expectations,
- to challenge each of the impacted teams, solutions & plans,
- to identify dependencies and conflicts between different projects.
- Experience of the entire project/application lifecycle, especially with regard to delivery, testing, default resolution and recognised development methodologies according to structured project management methodologies
- A good understanding of the company’s organization and corresponding roles is needed as projects have links and stakeholder involvement with finance, purchasing, business, legal, IT,…
Must guide the teams to build possible options and scenario’s with respect to business case, technical solutions, Project approach etc. in situations with:
- Known technology & business processes
- Solutions must be build on assumptions, which can change.
- Many conflicts of interests
- High time pressure, high expectations to deliver very quickly.
Sparring partner for the key experts/professionals in the team and stakeholders.
Particular workstreams in the Project can be managed by an associate PM under the supervision of the Project Manager.
The following interpersonal skills are key at expert/ professional level.
- Stakeholder management and perception management
- Excellent influencing skills & negotiation skills.
- Ability to align cross functional stakeholders
- Ability to build trust, and an open and transparent working climate
- High “get it done“ & mobilization capabilities
Often the Project manager works in tandem with a business owner, who is responsible to deliver the objective.