IT Service Manager


Dear Freelancer!

aariXa is currently looking for a IT Service Manager, check out the description below!


aariXa ReferenceRFR_010430 – IT Service Manager
CustomerDelcredere – Credendo
Start DateASAP
End DateInitial assignment for 3 months
Offer Deadline15-05-2018


  • You will be responsible for the further development and evolution of our Service Manager layer.
  • You will assist in the further setup of the Credendo ITSM toolset.
  • You will provide expert guidance and coaching towards the ITIL-adoption within the group.
  • Together with our external suppliers and partners you will be responsible for the implementation, monitoring and quality of our SLA’s.
  • You will provide and consolidate insightful reporting and actions on the delivered services and their associated KPI’s.
  • You will be responsible for the proper service lifecycle management and continuous service improvement.


  • You have a Bachelor or Master’s degree with proven experience (at least 5 years) as Service Manager.
  • Pragmatic and independent ITSM/ITIL expert with hands-on experience
  • At least ITIL V3 Foundation certified.
  • Good communication skills
  • Experience with complex SAP Landscapes and sourcing is an asset.
  • You have knowledge of and a thorough experience in translating business and technical requirements towards meaningful and manageable services.
  • You have excellent listening, interpersonal and communication skills and you like to work in a team-oriented, collaborative environment.
  • Experience working in a financial or banking environment is an advantage.
  • You work in an organised, rigorous way and demonstrate outstanding analytical skills.
  • You show good oral and written proficiency in English, Dutch and French.

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